Holdsport (PTY) LTD trading as SHELFLIFE, strives to ensure that your privacy is protected. This Privacy Policy, therefore, regulates the manner in which we collect, use, process, disclose, transfer and retain your personal information.

We comply with the Protection of Personal Information Act, 2013 (No. 4 of 2013) (“POPIA”) and the principles outlined in Sections 50 and 51 of the Electronic Communications and Transactions Act, 2002 (No.25 of 2002) which govern your right to having your personal information kept private of which these principles are covered in this Privacy Policy.

This Privacy Policy applies to all interactions with us where we process personal information including your use of any of our websites, mobile applications or any other of our digital interfaces, or engaging with us telephonically or in person including at our stores. This policy forms part of all our website, mobile and other digital interface terms and conditions and by visiting or using any of our websites, mobile and other digital interfaces and interacting with us in store, by telephone, email or any other channel, you agree to the terms of this Privacy Policy as updated from time to time.

We will inform you and require your acceptance again when there are any material changes to the Policy.

This Policy applies to all persons, whether a natural or juristic person to whom personal information relates, whose personal information we collect as defined by POPIA. Furthermore, it applies to all personal information, whether it was provided to us through our websites, mobile applications or through any other form of communication such as email, telephone, or any other channel.

1. Personal information we collect about you is dependent on:
   1. The channel used to communicate and interact with us
   2. The reason you are communicating / interacting with us
   3. The transaction you are completing
2. Amongst others, we collect your Personal Information when you:
   1. browse, visit or interact with us in our various Channels;
   2. complete forms, sign up for an account, or subscribe or register to access or use our services
   3. purchase, return or exchange products from us;
   4. make general enquiries, lodge complaints, and communicate with us;
   5. voluntarily provide us with information for example when you send us online enquiries, or you subscribe to or consent to receiving newsletters or other communications from us;

Personal information we collect about you may include:

1. Name & Surname
2. Address details including postal address and physical address,
3. contact information including e-mail address, primary and secondary telephone numbers,
4. billing information,
5. additional information which we are required or permitted by applicable legislation to collect and process in order to provide products and services to you
6. any information you elect to share publicly, including on social media and customer forums

A cookie is a small alphanumeric text file that is stored on your computer / mobile device. Our websites and other digital channels make use of cookies and when you visit and interact with any of the Holdsport websites or other digital platforms, we may collect the behavioural data and general internet data, including your internet protocol ("IP") address, metadata, location data, date and time you visit:

• A “cookie” is also set on your computer to allow us to recognize you whenever you visit and collect information, like the pages you visit and the preferences you choose. We use the information we collect for basic website operational purposes, statistical purposes and to study how the Holdsport sites are used so that we may improve and enhance your experience on the Holdsport sites. We may provide such information collected to outside service providers located overseas for such purposes. No personal information is stored in cookies. It is possible for you not to accept our cookies while using the Holdsport sites by setting the preference in your web browser. If you would like more information about cookies, you can visit http://www.cookiecentral.com/n_cookie_faq.htm. Note that since some cookies are used for operational purposes, some features of the site may not work if cookies are disabled.
• We may use Google Analytics and / or other similar analytical tools to obtain information collected in order to display, optimize and personalize the user experience on our web and digital properties.
• In order to enhance the usefulness of the Holdsport sites and our services, Holdsport will collect data about our users’ use of Holdsport site/s, in a manner that does not include any Personal Information. While you browse a Holdsport site, we note which pages of the site you visit and note the IP address of your computer (as all web sites do automatically). The general information we gather enables us to serve our users better by continually enhancing the Holdsport site based on up-to-date use patterns. We may use this information to enhance or modify our campaigns that are designed to bring web visitors to the Holdsport site. You may opt-out of this anonymous data collection and sharing activity by visiting the Google Analytics Privacy Overview web page and following the procedures noted under the Browser Opt-Out and Privacy Centre information sections (search for these sites through www.google.com).

Holdsport limits the use and disclosure of personal information to include only what is permitted and prescribed in terms of POPIA or any other applicable laws or in instances where consumers have consented to such collection, use and disclosure.

Confidentiality of your Personal Information is important to us. Unless we have your consent or permitted under the national laws, we will not sell, rent or lease your Personal Information to others. We will not use or share your Personal Information in ways unrelated to the circumstances described in this Privacy Policy.

• Compliance with laws and regulations.

  We may only access, use and/or disclose your Personal Information without your consent in exceptional circumstances. These include circumstances where we believe such action is necessary to:

  • comply with the law or legal process served on us;
  • comply with requests for information from police or government authorities;
  • protect and defend our rights or property (including the enforcement of our agreements);
  • protect the public interest;
  • act in urgent circumstances to protect the personal safety of our employees or members of the public;
  • where applicable, with your implied consent; and
  • to the extent permitted or required in terms of the POPIA and other relevant national legislation.

We retain your Personal Information for as long as reasonably necessary to fulfil the purpose(s) for which it was collected and to comply with applicable laws and your consent to such purpose(s) remains valid after termination of our relationship with you.

Unless permitted under the law or your consent is obtained, Holdsport will not transfer your Personal Information outside the Republic of South Africa.

Holdsport sites may from time to time offer links to third party web sites. You should be aware that operators of third party linked web sites may also collect your Personal Information (including information generated through the use of cookies) when you link to their web sites.

Holdsport is not responsible for how such parties collect, use or disclose your information and it is important for you to familiarize yourself with their privacy policies before providing them with your Personal Information.

1. you may enquire from us whether we hold your personal information. Note that we will only provide you with this information when you provide us with adequate proof of your identity such as an identity document, a driver’s licence or passport.
2. where necessary, request the correction or deletion of your personal information;
3. object to, restrict or limit the processing of your personal information;
4. If you want to unsubscribe from any email marketing, you can do so by selecting the unsubscribe link on the most recent email that you received from us;
5. You can update your website information – address, contact details etc. by logging on to the Holdsport website and amending these details under your Profile

You can also exercise any of your rights listed above by sending an email to [email protected] or by accessing our group PAIA Manual which is available at https://www.holdsport.co.za.

We will acknowledge your request as required under applicable data protection laws. However, the rights mentioned in this Policy are not absolute: the rights do not always apply, and exemptions may be applicable. We will ask you to verify your identity and/or ask you information to assist us in better understanding your request. In the event we determine not to comply with your request, we will explain why.

Holdsport Head Office is located at:
The Mill House
1 Canterbury Street
Cape Town
South Africa
Tel: 0800 0070 30

Should we have reasonable grounds to believe that your personal information has been accessed or acquired by any unauthorised person, we will, as soon as is reasonably possible and lawfully required, notify the applicable regulator, as well as yourself, unless we are unable to establish the identity of the personal information that has been unlawfully accessed.

Our compliance with this Privacy Policy will be monitored on a regular basis. Holdsport reserves the right to modify this Privacy Policy. The Privacy Policy posted at any time via the Holdsport sites shall be deemed to be the Privacy Policy then in effect for all interactions through all channels as referred to in paragraph (1) above.

Should you have any queries regarding our Privacy Policy or the manner in which your Personal Information is treated, we encourage you to direct any such queries or concerns to Holdsport by contacting us at the following email address [email protected]. We will ensure you are contacted without delay in an effort to respond to your queries and/or attempt to resolve your concerns in accordance with the principles embodied in this Privacy Policy.