Terms and Conditions

  1. These Terms include all of the provisions further contained in the Holdsport Privacy Policy and acceptance of these Terms include acceptance of the Privacy Policy.
  2. Shelflife is a business in the retail industry which markets footwear, apparel and accessories.
  3. Orders will be confirmed and billed via the email address provided on the order form.
  4. Final invoice amount to be paid in full before shipping. Goods will only be shipped once full amount reflects in sender's account.
  5. Shelflife Online Store offers worldwide shipping, excluding Nike products. Orders received from outside the borders of South Africa will be billed accordingly and shipping charges can be seen upon checkout.
  6. Delivery fee for orders above R800 to outlying areas is R100. Orders under R800 will include a R100 delivery fee to main centres, R150 for outlying areas.
  7. Products marked as '1 (one) per customer' are restricted to 1 (one) per customer, any orders containing more will be cancelled.
  8. Cases where overselling has occurred as a result of an online error, will result in a refund to keep in line with the '1 (one) per customer' restriction if applicable.
  9. Handling time may vary from 1-3 days (excluding weekends and public holidays) depending on the dispatch load and when we receive your cleared payment. Orders placed before 2PM on any given day usually dispatch the same day. Customers will be contacted in the event of a stock issue or a delay of dispatch.
  10. A tracking number for each order will be provided via email upon shipment.
  11. International delivery can take anywhere from 5-30 working days to arrive, depending on customs. However, the average is 7 working days.
  12. We will only deem a package lost if it has not arrived at the destination after 60 days. At this stage we will issue a full refund and make arrangements with the customer. 
  13. We do not accept international returns/exchanges.
  14. All sales are final. No refunds. This is most applicable to incorrect size choice by the customer.
  15. Returns are accepted in very specific instances, and are subject to agreement to the returns policy and completion and acceptance of the returns form.
  16. Shelflife takes no responsibility for returned packages with incorrectly provided addresses. Should a package be returned, customer can opt for a refund less shipping fee, or to pay an additional shipping fee for a re-shipment. Additional fees may apply for shoes with special or oversized packaging.
  17. Clearance & Sale product may not be refunded or exchanged. All Clearance sales are final and will not be accepted for refunds or exchanges. Please note that no returns or exchanges are accepted on raffle or products with a pre-communicated release date including Jordan, Dunk, Air Max 1 and also bulk spraypaint orders.
  18. Store credit may not be used on limited/hyped releases.
  19. Delivery times do not include Saturdays, Sundays or public holidays, and are subject to signature authorisation.
  20. Shipments go out Monday through Friday, not including public holidays.
  21. Orders with incorrect billing information, or requiring additional verification, will be delayed.
  22. In the case of returned shipments, the customer is responsible for any and all additional shipping fees incurred.
  23. All orders are shipped double boxed with relevant labels.
  24. International orders: Import duties, taxes, and charges are not included in the item price or shipping cost. These charges are the buyer's responsibility.
  25. All shoes and clothing are 100% authentic. We do not sell, accept, or otherwise deal with fakes or factory variants. Buy with confidence as all shoes offered for sale are thoroughly inspected by experienced staff for condition and authenticity.
  26. This site serves as a full online footwear, apparel and accessories store and nothing else; no other items will be billed or shipped from this site.
  27. Shelflife takes all reasonable steps to protect the personal information of users. Read our Policies here
  28. Shelflife accepts various secure payment methods. Read about these here. Please note, Mobicred, PayJustNow & Pay Flex are available for online purchases only and are not valid in-store.
  29. Credit card transactions will be acquired for Shelflife via PayU (Pty) Ltd, the approved payment gateway for Standard Bank of South Africa.  PayU uses the strictest form of encryption, namely Secure Socket Layer 3 (SSL3) and no credit card details are stored on the website. Users may go to payu.co.za to view their security certificate and security policy.
  30. Shelflife has no access to card details entered by the client on PayU’s secure site.
  31. The merchant outlet country at the time of presenting payment options to the cardholder is South Africa.  Transaction currency is South African Rand (ZAR).
  32. Shelflife has currency converter functionality. The figures displayed are updated automatically from Yahoo throughout the day. Shelflife is not responsible for slight differences in fees.
  33. Shelflife takes responsibility for all aspects relating to the transaction, including sale of goods and services sold on this website; customer service and support; dispute resolution; and delivery of goods.
  34. Shelflife may, in its sole discretion, change these Terms and Conditions or any part thereof at any time without notice.
  35. Shelflife contact details: Email support: [email protected] | Telephonic support: 0800 265 265
  36. Alternatively, you can submit your query through the contact page on our website, here
  37. Read the full Terms and Conditions here